As our EBL Visa Platinum cardholder, you are our top priority customers from upper segment of income level and. the essence of this profile requires that the credit limit supports the premium positioning of you as an EBL Visa Platinum Customer. Keeping in mind your fund requirements to maintain your status, you are offered a maximum credit limit of BDT 500,000 or as guided by the Central Bank. This maximum credit limit may be converted from BDT to USD and later on from USD to BDT using the market foreign exchange rate.

EBL Visa Platinum cardholders are the privileged ones and so is the interest rate. All your purchases are charged at 2.17% per month where a regular card is charged at 2.5% per month. This gives you to spend more with lower cost.

EBL introduced Credit Card Balance Transfer for the first time in Bangladesh. Now we take the step a further. If you have other bank’s Credit Card and you would like to have an EBL Visa Platinum as well. We offer you the option to transfer your current other bank Card outstanding balance at 22% annual interest to your EBL Visa Platinum Credit Card. This saves your money, time and gives you the convenience to manage all your expenses from one point.

Platinum is all about extra, we offer you that.

EBL Visa Platinum cardholders are by default entitled to a minimum coverage of BDT 10, 00,000 for Travel Accident Insurance when they charge their travel fares to their EBL Visa Platinum card. We provide this Travel Accident Insurance feature as part of the EBL Visa Platinum product offering.

To meet the discerning needs of EBL Visa Platinum cardholders, we provide the Platinum Cardholders with a personalized customer service, 24 hours a day, 7 days a week, accessible via telephone at +088 02 8332232. This service will provide cardholders with immediate access to account-related inquiries and other Issuer specific services.

The following information may be provided:
• Current line of available credit
• Date and amount of last payment
• Overdue amount
• Next payment due date
• Transaction inquiries
• Foreign exchange rate inquiries
• Current interest charges
• Change of personal information
• Resolution of outstanding problems

To provide a superior level of convenience, we offer a year-end account summary statement to the EBL Visa Platinum cardholders. These reports provide cardholders with a concise summary of their credit card activity for easier recordkeeping and budgeting.

Just show your EBL Visa Platinum Card at Balaka Lounge at Hazarat Shahjalal International Airport and get complimentary usage facility 24x7. Make your waiting time at airport a pleasant one with EBL Visa Signature. You can take up to 2 close family members along with you.

Concierge service is one of the most attractive features of EBL Visa Platinum. Visa provides VPCC, a lifestyle concierge service to EBL Visa Platinum cardholders with the best in personalized customer service, 24 hours a day, 7 days a week.

Process to Obtain this Service:
• Register in www.visaplatinum.com
• Mention your travel plan and services required in the website and submit the form to the website.
• VISA’s integrated Call Center will contact you shortly through your phone and your email and provide their support.

Priority Pass is the largest independent airport VIP lounge program in the world, with over 600 exclusive VIP airport lounge locations around the world. To be admitted into these lounges, cardholders must present their Priority Pass membership card and pay USD 27 only. Priority Pass membership cards can be used at any participating airport lounges regardless of airline of travel or class of ticket.

For Details please look in the Priority Pass brochure given in the EBL VISA Platinum package, you will the list of the airport lounges that a Platinum Cardholder has access to along with the services.

The Visa Platinum Club is a unique recognition program that rewards cardholders with exclusive privileges from partners well known by their international reputation for excellence and service.

From complimentary room upgrades at five-star hotels, attractive retail discounts, special rates on car rentals to spa services, these exclusive Visa Platinum Club privileges help us reward the cardholders in a special way.

For more details on partners and the corresponding privileges that they offer, visit the Visa Platinum website at www.visaplatinum.com.

EBL Visa Platinum Dining is a fine dining program specially designed for EBL Visa Platinum cardholders. It offers dining privileges at over 100 fine restaurants in different countries in Asia Pacific. Including complimentary bottle of wine, priority reservations and free parking when you dine at participating restaurants this benefit will be there to serve you. Now, whether you are in the mood for exotic Mediterranean fare, traditional Japanese cuisine or a lavish Chinese banquet, you can always expect the best treats with your EBL Visa Platinum card. Besides covering the widest network where VISA has its presence, this service is also available at selected restaurants in Bangladesh.

For more information on EBL Visa Platinum Dining, visit the EBL Visa Platinum website at www.visaplatinum.com.

EBL Visa Platinum Golf offers EBL Visa Platinum cardholders complimentary tee-offs discounted green fees and exclusive access to the world's most celebrated golf clubs.

Visit the EBL Visa Platinum website at www.visaplatinum.com., or refer to the golf brochure in the package.

GCAS is a comprehensive customer services program made available to all our EBL Visa Platinum cardholders. When you travel overseas, either for business or for leisure with multilingual support, you, as our privileged customer can access GCAS from practically anywhere in the world, any time of the day, throughout the year.

The following are GCAS’s core services available to you

With EBL Visa Platinum Credit Card you can enjoy a full-fledged cheque book facility. You can make payment (account payee only) to any person or organization of your choice. This cheque book is useful in situations where you cannot use your Credit Card (e.g. tuition fees, rent, etc). You will get your first cheque book absolutely free.

With an EBL Visa Platinum Credit Card in your wallet, you will not be strapped for cash ever again. You can withdraw cash up to 50% of your total BDT credit limit 24-hours a day from any EBL ATM; or any VISA participating member bank ATMs across the country; or USD credit limit from any VISA ATMs worldwide. You do not need to worry about carrying cash anywhere – not even on a foreign trip when there will be no one to give you hard cash at times of need EBL Visa Platinum Credit Card will always be with you.

Besides Travel Insurance facility, as our Credit Card Customer, you are by default enrolled to enjoy our Risk Assurance Program. This is a Dual Benefit Insurance Plan that waives the entire dues on the Credit Card, in the event of your death or permanent total disability and your nominee will receive equal amount to meet immediate expenses. A very nominal charge will be applicable for this coverage and yes, you can always decide to de-enroll from this Program through contacting our customer services.

EBL Visa Platinum Credit Card gives you the opportunity to share the benefits of your Platinum Card with your dear ones through your supplementary cards. Being a primary cardholder, you have the option to set a spending limit for each of your supplementary cards. This is perfect for you if you are thinking of giving your children their pocket money with preset spending limit. You can easily setup their spending limit and also have an eye on their spending behavior. All transactions on your supplementary card will separately be shown on your monthly statement and you can apply for up to 4 supplementary cards against your card

As our EBL Visa Platinum Credit Cardholder you are entitled to bother our discount programs: EBL Advantage and EBL Privilege. Please visit this link http://www.ebl.com.bd/home/discount_partners

to find out our partnered vendor for hefty discount on their products and services. The great discounts in turn allow you both to save money and shop more with the same amount.

We try to make you feel that spending has never been so great.

When you receive your bill, you may not need to pay the entire bill amount.
Pay only the minimum amount due (5% of your total outstanding or BDT 500 whichever is higher for local currency outstanding and for USD outstanding 5% of your total outstanding or USD 10 whichever is higher) and the balance can be carried forward to subsequent statements

You have the flexibility of selecting any of the following payment options:
Pay any amount ranging from the minimum amount due to the total amount due at our nearest branch or Bills Pay Machines as convenient to and preferred by you.

If you have an account with any Eastern Bank branch, you have the option of making the payment of your monthly credit statement (either the minimum amount due or the total amount due) directly through your Bank account.

If you have an Internet Banking ID with EBL, you can log on to your Internet Banking account and transfer desired fund directly from your EBL account to your card for all BDT transactions.

EBL Visa Platinum Cardholders can receive monthly statements via e-mail, completely free of cost. This is a fast, reliable and efficient service, which will minimize your paperwork and maximize your convenience. Your e-statements can be delivered to more than one e-mail address (up to a maximum of two e-mail addresses). All you need to do is just filling up a form at our customer services points at any EBL branch and we will take care of the rest.

EBL Transaction Alert Service is a very simple, powerful and convenient way to know your Credit Card statement details instantly without any postal delays. As soon as you become an EBL Credit Cardholder, you are by default entitled in our EBL Transaction Alert Service and from the first transaction you start getting faster, reliable access to your Monthly Statements and all transactions in your Card.

Even when you are travelling abroad, with your phone on roaming through tagging with your EBL Platinum Card, we will provide you with transaction alerts and you get all these only for a very nominal annual fee.

In case the Card is lost or stolen, call the EBL 24-hour Contact Center @ +88 02 8332232 from any phone, anywhere or dial 16230 from any mobile phone in Bangladesh and report the loss of your Card. A new Card will be sent to you within 72 hours of reporting this loss. You are protected from any financial liability arising out of transactions done on your missing Card, from the time you report the loss to us.

Your EBL Visa Platinum Credit Card has your photograph and signature digitally imprinted on it. This provides you extra security at any of the merchant establishments. In fact, it can be used as proof of identification, in the interest of your own security.

EBL 24-hour Contact Center is equipped with a state-of-the-art system that ensures your queries are being handled efficiently and promptly. Just call (+88) 02 833 2232 from any phone, anywhere in the world or if you are in Bangladesh, dial 16230 from any mobile phone and you are connected.