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EBL started its journey from a meager information technology platform. The branches were operating in a standalone/decentralized environment using a local software where limitations were in abundance. It was limited from the delivery channels perspective for providing the customers with maximum benefits in terms of banking products and services. The most private banks in Bangladesh, generally have been less competitive with their MNC bank counter parts. The sense of customer support and service at these private banks, literally, were not up to the par with what the customers came to expect from these MNC banks. So, for obvious reasons privates started loosing businesses to these MNC banks.
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Eastern Bank Limited Bangladesh Provides Online banking services, E-commerce Banking, EBPP Services, E-Banking Facility, E commerce Transaction, E-commerce Banking could be provided effectively. All the branches of Eastern Bank Ltd will come under one online Banking network so that clients will enjoy the Online banking services in Bangladesh. Eastern bank Ltd will help to enjoy Online banking service in bangladesh. Electronic Banking service in Bangladesh is provide a new step of Electronic Banking in Bangladesh. Eastern bank ltd also helps for real time banking in Bangladesh.
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| The success story: |
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EBL management consisting of dynamic bankers from foreign banks working environment could assess the benefits out of Information Technology [IT] in utilizing it to the maximum through their experience.
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Their guideline and streamlined decision making has played a pivotal role in the implementation process of Flexcube software in the branches.
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EBL is the pioneer Bank in laying foundation to the world class banking software in Bangladesh. No other private Banks in Bangladesh could implement foreign banking software with success in the past.
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The concerned IT resources worked relentlessly over the months played a significant role behind the successful implementation of Flexcube banking software in EBL branches.
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| EBL with new ICT Infrastructure features: |
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Essentially, EBL was not in a well connected situation. Data Communication was limited to secluded offices in a very limited fashion. EBL now is a different scenario. EBL HO is now connected with the branches all around Bangladesh. Here is a breakdown of what the data communication infrastructure looks like today:
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High Speed DDN and Radio Link connectivity between Branches and the Head Office |
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Local Area Network (LAN) - providing data network connectivity at the Head Office and the Branches |
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Metropolitan Area Network (MAN) - connecting the DHK branches with HO, CTG branches with Agrabad and SYL branches with Chouhatta |
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Wide Area Network (WAN) - enabling the data network circle between Head Office and the Branches |
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Solid foundation over data and network security implementation |
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| Benefits from Changes: |
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EBL wanted to stand up in the crowd. For moving out of the ramshackle, EBL management under the dynamic leadership of the honorable Directors of the Board switched over to a centralized platform using a world renowned banking software which was the #1 most popular software in the world for the year 2003. The result has been incredible. We list a few of the benefits of centralization here.
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At a glance - Benefits from Changes
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Standalone systems = > Centralized system
Branch Banking = > Anywhere Banking
Anywhere Banking = > EOD at Data Centre
Telegraphic Transfers = > Online Inter-branch transfer
Hold accounts = > Online Inter-branch transfer
Produce MIS at Branch = > Centralized MIS
Poor ‘Control’ reports = > Improved ‘Control’ reports
Audit needs branch visit = > MIS available at Head Office
Information on paper = > Information in CIF
On Card Signature/Pix = > Digital Signature/Pix
No Funds Management = > Automatic Sweep-in/Out
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| EBL Banking Benefits: |
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Flexcube banking software automated in all branches of EBL has the adaptability for incorporating the delivery channels like, Internet Banking, Tele-Banking, ATM/POS, Home Banking, Wireless Access Protocol, Call Centre are all superb services which a customer can avail in due course.
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EBL’s repertoire of hardware is highly sophisticated as no other banks in Bangladesh has availed this in recent times. The combination of hardware will help consolidate the backbone for the plethora of services provided to the customers by the Bank for the years to come. Moreover, EBL, country wise bade farewell to the lackluster range of hardware which were in use over the years.
- Anywhere 24 hours X 7 days banking
- Internet banking, Tele banking and ATM/POS
- One Stop Shop for all your banking need
- Significantly reduced time in banking transactions
- Sophisticated Customer Information at the fingertips and can be provided anytime
- Online Inter-branch Transfer
- Any Branch Pay Order System
- Digital Signature/Photo image while transacting
- Display Customers Balance, Transactions, Statements online
- Automatic Sweep in & out
- Locker Service Availability
- EBL 5 to 9 Extended Service
- Bill payment
- Utility Services Bill
- Tuition Fees
- Mobile Phone Bills
- Versatile Products availability
- Fast Cash
- Fast Loan
- Auto Loan
- Consumer Loans
- High Performance Account
- Savings Insurance Account
- Monthly Income Plan
- Monthly Deposit Plan
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