'EBL DIA' (EBL Digital Interactive Agent) is country's first Artificial Intelligence (AI) based banking Chatbot, where anyone can interact with EBL through chatting with an AI (Artificial Intelligence) based Chat Robot on social media platform. It is as simple as chatting with a person but in this context user will be responded by interactive software. The banking Chatbot, first of its kind in Bangladesh, will help the users to get information regarding accounts, credit cards and prepaid cards along with general service information through Facebook Messenger and Viber platforms.