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EBL DIA (EBL Digital Interactive Agent)
'EBL DIA' (EBL Digital Interactive Agent) is country's first Artificial Intelligence (AI) based banking Chatbot, where anyone can interact with EBL through chatting with an AI (Artificial Intelligence) based Chat Robot on social media platform. It is as simple as chatting with a person but in this context user will be responded by interactive software. The banking Chatbot, first of its kind in Bangladesh, will help the users to get information regarding accounts, credit card and prepaid cards along with general service information as well as perform m through Facebook Messenger and Viber platform.
Key Features of EBL DIA
You can get below services from EBL DIA Chatbot as of now:

1. Account Balance
2. Account Last 5 Transactions
3. Mobile Recharge using EBL Account
4. Credit Card Limit (both BDT & USD)
5. Credit Card Outstanding (both BDT & USD)
6. Credit Card Available Balance (both BDT & USD)
7. Credit Card last 5 Transactions
8. Mobile Recharge using Credit Card
9. Prepaid Card Available Balance (both BDT & USD)
10. Prepaid Card Last 5 Transactions
11. Mobile Recharge using Prepaid Card.
12. General Service Information & FAQ
Frequently Asked Questions
1. How do I get access to EBL DIA platform ?
To access EBL DIA on Facebook Messenger:

1. Search "EBL DIA" on Facebook Messenger
2. Send a Message
3. DIA will guide you with responses.
4. After successful verification, you will be able to view your banking details.

To get access EBL DIA on Viber, Please follow the below steps:

1. Go to the "Discover" tab on the Viber top left menu screen and search "EBL"
2. Follow the "Eastern Bank Limited" Public Account.
3. Send a message to the " Eastern Bank Limited" Public Account
4. DIA will guide you with responses.
5. After successful verification, you will be able to view your banking details.
2. How to perform mobile recharge via EBL DIA?
  • Send a message to EBL DIA and select Banking information
  • Agree to the terms and conditions
  • Select type of information: Account or Card
  • Provide your registered mobile number of card/account for verification
  • Enter the OTP for validation

For transactions using account:

  • Select mobile recharge
  • Select the type of recharge you want to perform: prepaid or postpaid
  • If you have multiple accounts, Select the account from which you wish to pay for
  • Enter and confirm your mobile number
  • Enter and confirm the amount (BDT 10 to BDT 1000 per day)
  • Upon successful confirmation, the recharge will take place and you will receive a success message.

For transactions using Credit/Prepaid Card:

  • Select mobile recharge
  • Select the type of card that you wish to pay for i.e. credit or prepaid card
  • Select the type of recharge you want to perform i.e. prepaid or postpaid
  • If you have multiple cards, select the card that you wish to pay for
  • Enter and confirm your mobile number
  • Enter and confirm the amount (BDT 10 to BDT 1000 per day)
  • Upon successful confirmation, the recharge will take place and you will receive a success message.
3. Who can avail this service?
Anybody having a Facebook or a Viber account can access the "General Service Information & FAQ" service of this Chatbot. For banking services, any EBL customer, be it account holder, credit card holder or prepaid card holder can use this service if he/she has a Facebook &Viber account.
4. In which platform is this Chatbot service available for now?
Currently this service is available for Facebook Messenger & Viber users
5. Do I need to register for this service?
No, you don't need to. You just need to have a valid mobile number with EBL to avail this service. Each time you try to access this service, you will be verified through OTP (one-time password) sent to your registered mobile number with EBL.
6. Is it secure?
Yes it's totally secure as every time you try to access this service, you will be verified through OTP (one-time password) sent to your registered mobile number with EBL.
7. Is there any charge to use this service?
No, it's totally free of charge. However, to access Facebook messenger or Viber from your mobile handset or device or personal computer, standard data rate might be applicable as per your mobile operator or ISP (Internet Service Provider).
EBL DIA User Manual
How to access account information through DIA on Facebook Messenger
How to access card information through DIA on Facebook Messenger
How to access account information through DIA on Viber
How to access card information through DIA on Viber
Terms & Conditions of EBL DIA
https://www.ebl.com.bd/home/ebldia_terms
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