EBL Agent Banking

The primary target of EBL Agent Banking is to penetrate the unbanked areas and cater banking services to potential customers who are currently outside of the traditional banking periphery. In this regard, EBL has launched Agent Banking in November, 2018.

Through Agent Banking, EBL is now offering its exclusive banking services and prominent service excellence to the unbanked segment of the society, especially in geographically dispersed locations. With support of state of the art IT Infrastructure, efficient operational structure, sound financial strength and outstanding management capability; Eastern Bank Limited is always one step ahead to manage high value agents all over the country and extend its real time, online and distinct banking experience through its strategic agent network.

Our Services

  • Biometric cash deposit and cash withdrawal (no Cheque / FX transaction)
  • Inward foreign remittance disbursement
  • Bill payment
  • Transfer of funds between accounts
  • Payment of salaries
  • Balance enquiry
  • Opening of Current/ Savings Accounts, FD, DPS
  • Collection of Debit Card and Cheque Book applications
  • Collection of documents in relation to accounts etc.

Exclusive Privileges of Agent Banking Clients

  • All Current & Savings Accounts can be opened with balance as minimum as Tk. 200
  • Specific FDs can be opened starting from only Tk. 10,000
  • Selected DPS can be opened with monthly installment starting from Tk.100 only
  • Optional Debit Card issuance facility
  • Free Internet Banking
  • 24x7 Contact Center service

Agent Related Information

Benefits of Becoming an Agent

  • Obtain one of the highest and most attractive commission packages in the banking industry
  • Attain reputation from affiliation with a well-known banking organization like EBL
  • Achieve ownership dignity
  • Differentiate from other existing businesses etc.

Eligibility for Becoming an Agent

  • Agent will have at least 1 (one) year old valid business license or permit    
  • Agent must have a clean CIB & Police Verification Report

Non Eligibility for an Agent

  • Bank related persons/ Bank officials will not be eligible to become an agent in the same bank within 1 (one) year of his/her retirement or resignation   
  • Anyone who has ongoing agent banking contract with another bank    
  • Defaulters with any bank or financial institution 
  • Bankrupts
  • Convicted by a court of law    
  • Under investigation for any criminal charges

Information & Documents Required from Agents

  • Trade License (for Proprietorship Company)
  • Certificate of Incorporation/ Certificate of Registration, MOA, Latest X & XII From (for Limited Company)
  • Description of the business activities for the last one year (Business Profile)
  • Address and contact details of the Agent
  • NID & passport sized photograph of the Business Owners/ Directors
  • Bank Solvency Certificate
  • CIB Report of the Business Owners/ Directors
  • Police Verification Certificate of the Business Owners/ Directors
  • Tax Certificate and/ or TIN Certificate
  • Reference letter from at least two local persons with good social standing
  • Application for becoming an Agent of EBL
  • Self-declaration that the Agent is not convicted by a court or under investigation for any criminal charges or terrorist financing activities
  • Self-declaration that the agent is not involved into agent banking with any other banks
  • Any other relevant information that impacts the agent

Manpower Requirement for an Agent Outlet

  • Minimum 2 staffs from Agent for providing customer service and cash transactions
  • 1 EBL staff at outlet for ensuring business and compliance

Cost Distribution for an Agent Outlet

  • Agent should bear all construction/ renovation, furnishing and IT equipment related costs
  • EBL will bear all branding and EBL staff related costs

Prohibited Activities for an Agent

An agent shall not:

  • Enter into agent banking contract with more than one bank 
  • Make transactions using cheque
  • Transact in foreign currency   
  • Charge customers directly any fee beyond banks’ prescribed fees    
  • Carry out a transaction when there is error in the system/ transactional receipt cannot be generated    
  • Be run or managed by a bank’s employee or its associate    
  • Offer any type of guarantee in favor of any customer   
  • Carry out any appraisal function e.g. grant loan  
  • Representing the bank in any means to a third party without written consent from the bank  
  • Offer banking services on its own accord (provide banking services on its own account similar to those provided by it under an agency contract) or offer services that the principal is not authorized to offer   
  • Continue with the agency business when it has a criminal record or disciplinary case involving fraud, dishonesty or any other financial impropriety    
  • Provide, render or hold itself out to be providing or rendering any financial service which is not specifically permitted in the contract

Business Hours for Agent Banking

Conventional banking hour can be maintained but Agent has the freedom to extend business hours with prior approval from EBL. Transactions should remain for the whole duration of business hours.

EBL Agent Banking Outlets

AKCM Hospital Outlet

Amzad Khan Chowdhury Memorial (AKCM) Hospital, Gorosthan Bazar, Chandpur, Pirganj, Natore Sadar, Natore


Phone :01721051502

Hazratpur Agent Outlet

Hazratpur Bazar, Central Mosque Gate, Keraniganj, Dhaka


Phone :01674327066

Bagbari Agent Outlet

Deen Islam Tower, Horindhora (Shaympur), Bagbari Road, Hemayetpur, Savar, Dhaka


Phone :01722933435

Uttar Wapda Agent Outlet

Uttar Wapda Bazar, Purba-Shullokia, Noakhali Sadar, Noakhali


Phone :01626912676

Baliakandi Agent Outlet

Rowshon Ara Super Market (1st Floor), Elish Kol, Baliakandi Bus Stand, Baliakandi, Rajbari


Phone :01716285913

Boro Bazar Agent Outlet

73 West Mecot Road (Fol Pottir Mor), Boro Bazar, Khulna


Phone :01738598743

Godagari Agent Outlet

Azad Super Market (1st Floor), Thana Road, Godagari, Rajshahi


Phone :01714459415

Zero Point Agent Outlet

Al-Hajj Abdul Kader Market (1st Floor), Zero Point Mor, Khulna-Satkhira Road, Khulna


Phone :01626330546

Boalkhali Agent Outlet

Wares Mohsena Shopping Complex, Jotpukur Par, Kanungopara College Road, Sarwatoli, Boalkhali, Chattogram.


Rangunia Agent Outlet

Haji Abdul Khalek Building, Sonali Bank Mor, Mariam Nagar Bazar, Mariam Nagar, Rangunia, Chattogram.


Fatullah Agent Outlet

Haji Chan Mia Market, Boktaboli Bazar, Fatullah Thana, Narayangonj.